KOMUNIKASI BISNIS

Business Communication

- Is sharing of information between people within the enterprise that performed for the commercial benefit of the organization. 

- Is how company shares information to promote its product or service to potential consumer. 

THE ELEMENT OF COMMUNICATION

- SENDER/ENCODER : Communication sender is communicating with the intention of delivering a message to people who (he) meant. encoder are intentions delivery of messages through symbols they understand.

- RECEIVER/DECODER : Communicant receiver can give feedback or a response message to be delivered. messages sent must be understood.

- MESSAGE : The message is a reference or ideas that are used in communication. the sender must use a good message for the receiver.

- CHANNEL/MEDIUM :  Referring to a channel messages to be  used  and sent for the purpose of communicating.

GUIDELINES FOR EFFECTIVE COMMUNICATIONS

- CLARITY OF PURPOSE : The message should be clear and should be reference to the intended purpose.

- SHARE ACTIVITY (FEEDBACK) : In communicating everyone should be active. Feedback is very necessary.

- COMMON SET OF SYMBOL : We should use general language to communicate and also polite to the recipient. Must be adjusted to a specific purpose to be understood.

-FOCUS ON THE NEED OF THE RECEIVER : We can go directly to the recipient if they needs.

-ACTIVE LISTENING : Listeners should be active, understand and concentrate on what they are listening and able to deliver back to what they heard.

- POLITENESS : We must be polite in communicating to whoever, use words that are good and easy to understand and also keep the behavior or attitude of ourselves to give respect.

 - AVOIDING CONOTATION : Avoid negative connotations and keep our attitudes by using a good words.

- SOCIO-PSYCHOLOGICAL ASPECTS :  The sender must understand the attitude of the recipient it first. should not be imposed if it may already seem boring to the recipient. the sender should be smart in delivering the aim of interesting and not boring.

  QUESTION & ANSWERS

What do you mean by “Effective Communication”. How does the knowledge process help us in communicating effectively? Effective communication is the communication that must be done in a good way and can be understood and well received

What is the major mistake in communication? Misunderstandings and errors speech that might offend our speaker. for that, we must quickly give purpose that we will convey that the receiver is not offended

Why is desirable to avoid the use of jargon in   business communication?
Is known jargon is a specific term used in the field of life (environment) specific. Jargon is usually not understood by people from other areas of life. IF we use jargon, maybe others will not understand what we mean